Our post and parcel solutions provide reliable movement, sorting, weighing and tracking to deliver dependable, high-speed and accurate throughput. We’ll help you deliver safer and more efficiently, delighting consumers without compromising accuracy or speed. Our hardware, software, and automation solutions ensure driver safety, enable push to talk communication, employ vehicle routing and scheduling to maximize deliveries in a shift, and provide consumers visibility to monitor and track packages. For details, please refer to Hongkong Post ”What’s New” for notices of “Types of services currently available to overseas destinations “ and “Written proof of delivery will not be provided by certain destinations”.From first mile to last mile Honeywell can help you utilize your technology to increase service quality, operational efficiency, and productivity. ^For certain destinations, service is currently suspended or will not provide written proof of delivery. (Unless dangerous goods or prohibited item is found). If the mail fails the pre-assessment by the overseas customs authority, the mail item has not departed Hong Kong and is returned to the sender, the postage paid will be refunded. You may choose to purchase optional insurance for higher valued items.įor mail sending to or transiting via the destinations that have implemented EU's Import Control System 2 (ICS2), the submitted electronic customs declaration will be preliminarily assessed before departure. However, the actual compensation of the content of an uninsured parcel paid will not exceed the value shown in the purchase invoice (or in the case of documents, the replacement cost) of the articles lost or the amount of damage sustained, and no compensation is paid for indirect loss or loss of profits. Compensation varies according to the weight of the parcel. In the case of damage or loss to a mail item, we will compensate you in accordance with the Universal Postal Convention and its Regulations. Remarks: Customer can lodge mail tracing enquiry to our Mail Tracing Hotline on 2921 2211 or complete the enquiry form (Pos28B) which is obtainable at Hongkong Post website or any post office. ![]() Under this situation, the sender must bear the responsibility for the losses incurred by non-compliance with relevant posting requirements. ![]() If Hongkong Post finds that the mail items belong to prohibited items, the mail items will be returned to the sender and the paid postage fee will not be refunded. commercial invoice, certificate of origin, health certificate, license, authorisation for goods subject to quarantine ) in the destinations. prohibitions, restrictions including quarantine, pharmaceutical restrictions, etc.) and the documents required (e.g. It is the sender's responsibility to enquire into the import and export regulations (e.g. Please refer to the "Post Office Guide" for details of prohibited and restricted items for respective destinations. ![]() For customer using EC-Ship Online Portal, download a Certificate of Posting from the platform within six months from the date of posting. Use multi-part address pack (Pos 652) for posting of international parcel items. You can check parcel delivery status via our website or direct enquiry, provided track-and-trace information from destination post is available. Please see the information on "Postage Rates and Services - Section 8 : Estimated Delivery Time ( POS 15 Supplement)" for the estimated delivery time to different destinations. Sundays and public holidays are excluded for the purpose of determining the date of posting or arrival in Hong Kong for all mail items and for performance measurement under the performance pledges. ![]() It will take 6 to 28 working days for air mail items to reach recipients, subject to flight availability, progress of customs clearance and aviation security check, etc.
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